Frequently Asked Questions


As with eye-glass frames or accessories, skin irritation may result from metal ions from the metal parts of a watch being extracted by perspiration. This kind of reaction is categorized as allergic skin dermatitis, which is caused by metals such as nickel, cobalt or chrome. These metals are included not only in metal bands but also in leather straps (chrome is used for tanning).

If you experience allergic reaction, stop wearing the watch immediately and consult a dermatologist. With a doctor’s assistance, clarify which metal caused the allergic reaction, and try to avoid selecting products which contain this metal. For those who are allergic to nickel or hyper-sensitive to stainless steel, we recommend that you use a titanium watch. For information on Seiko products made of titanium, please contact an Authorized Seiko Service Center. 

Seiko watches are designed to provide accurate and reliable service over a long period. However, like any sensitive precision instrument, a watch needs periodic servicing to ensure that it functions perfectly. Frequency of such work depends on the climate and the owner’s individual care of the watch, but in general, we recommend having your watch serviced about every three years at an Authorized Seiko Service Center.

 

Worn out movement parts and aged oil inside the movement may cause a watch to lose time or stop. Therefore, our technical specialists will inspect the watch for any worn out parts that need repair or replacement, and the disassembled parts will be cleaned and oiled again. Furthermore, a watch’s water resistance is not permanently guaranteed. It is affected by the ageing of gaskets or deformation of watch parts due to an accidental shock. Since deterioration of gaskets can cause rust or moisture inside the movement, we recommend that you have the water resistance of the watch checked regularly to ensure it’s functionality.

A mechanical watch, which is run by a spring is easily influenced by the environment or the conditions in which it is used. This affects the acuracy of mechanical watches.

 

The accuracy of the mechanical watch varies slightly each day as it is influenced by various conditions of use, and is therefore unstable. It varies depending on several factors such as the amount the spring is wound, movements of your arm, temperature, and the position of the watch.

Accuracy of the mechanical watch

"Spring Drive" is our unique automatic watch with one-second-a-day accuracy. It is the only watch movement in the world that is powered by a main spring and has a regulator without an escapement; it is a watch that combines the beauty of the mechanical watch with the precision of electronic timekeeping.

Spring Drive
Our clean energy watches

"Grand Seiko" is a luxury brand that offers timepieces made by master craftsmen in Seiko’s two exclusive watchmaking studios, using exclusive movements and the highest grade materials. Each Grand Seiko watch is instantly recognizable because of its simplicity of form and its understated elegance. From the very first Grand Seiko watch in 1960 to the latest collection of today, every Grand Seiko has shared the functional beauty and design purity that has always been its hallmark. Grand Seiko is, simply put, the very best of Seiko.

Grand Seiko

FAQs on Grand Seiko

The guarantee booklet is provided with a watch by the retailer at time of purchase. If you did not receive one, please contact the retailer. As a guarantee booklet cannot be re-issued, please make sure to keep it during the guarantee period. 

During the guarantee period, we guarantee free repair / adjustment service against any defects on the watch body (movement and case) and metallic band, provided that the watch was used as directed in the instruction manual.

However, in the following cases, repair/adjustment service will be provided at cost even within the guarantee period or under guarantee coverage.

  • - Exchange of leather, urethane or fabric band
  • - Trouble with or damage to the case, glass or band caused by accidents or improper usage
  • - Scratches or grime caused by use
  • - Trouble or damage caused by natural disasters including fire, floods or earthquake
  • - When the text on the guarantee booklet has been altered
  • - When the certificate of guarantee is not presented
  • - Battery replacement

* In order to apply for this service, you need to present the guarantee certificate provided by the retailer at time of purchase.

 

* Even during the guarantee period, you will be charged for band adjustment at stores other than where you purchased the watch.

Watch accuracy depends on the type of movement used in the watch. Please refer to the information in your instruction for the appropriate accuracy standard. If the accuracy of your watch is outside the standard range, we recommend that you contact an Authorized Seiko Service Center or a Seiko appointed dealer to have the watch inspected. You can find a service center or a dealer in your area at Customer Service Center.

If you need information on your own watch, please contact the nearest Authorized Seiko Customer Service Center.
Features and operations as well as instruction manuals for some calibers are available below.

Caliber Operation

The distributors in the various countries produce catalogs for the areas they serve. Since models offered vary from market to market, we recommend that you contact the Seiko distributor in your area shown on the Seiko world map.

Service Network

Lumi Brite is a new luminous material, brighter and longer lasting than conventional luminous paints, and completely free of radioactive materials, making it safe for both people and the environment.

Lumi Brite

Click below to see the table showing the various grades of water resistance provided by Seiko watches, and for the protection they provide in normal use.

Water Resistance

“Kinetic” refers to our latest and most technically advanced watches, which contain their own internal electrical generators--operated by natural wrist movements--making them independent of conventional storage batteries.

“ASTRON” is the world’s first analog GPS solar watch, which accurately displays the time at the present location anywhere in the world. It recognizes all the currently recognized 39 time zones on earth by receiving GPS signals from the global network of GPS satellites.

FAQs on ASTRON
Seiko Astron Special site

A repair completed by a SEIKO service centre has a repair warranty of SEIKO (12) months; Pulsar (6) months and Lorus (6) months. This warranty covers the parts used and labour expended in the repair. It excludes any other faults that may occur, including accidental damage or use other than normal, fair wear and tear.

It doesn't usually affect digital quartz watches, but it can affect analogue watches, which use a tiny electric motor to turn the hands. Powerful magnetism can affect the performance of this motor.

The good news is that although analogue watches may gain time, lose time, or even stop under the influence of powerful magnetic fields, they will usually return to normal time-keeping as soon as they leave the source of magnetism. (You may need to reset your watch, of course.)

Avoid putting your watch near medical equipment, headphones, loudspeakers, or refrigerator door magnets. Electric mixers and blenders and a wide range of other electrical equipment may also have strong enough magnetism to affect timekeeping.

The best way to identify a watch is to look on the caseback at the back of the watch. The calibre number is the first four alphanumeric numbers e.g. V732. The case number is the next four numbers e.g. 5A30.

You should have received an instruction booklet when you purchased the watch. However, if you do not have one, instruction booklets can be downloaded from our SEIKO website.

No. Securely package your watch or clock in bubble wrap if sending it in. Gift boxes should NOT be used when sending in watches for repair.

Send an email to service@seiko.com.au. We are generally able to answer your question within three to five business days. Alternately, depending on your inquiry please contact SEIKO Service on 1300 300 776.

Yes. We accept Visa, MasterCard, and Bankcards.

Complete bands and bracelets only can be obtained by calling SEIKO Service.

The diamonds used in SEIKO Timepieces have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. Seiko Watch Corporation hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.

To avoid damage caused by battery leakage, it is important to replace the battery as soon as possible. We recommend that you contact an authorized Seiko dealer and request that they use only genuine Seiko batteries.

SEIKO believes that the best way for you to select and purchase a SEIKO watch or clock is at one of our authorised retail stores. Only in these stores can you be sure to find the latest SEIKO collection, and be sure that your new watch bracelet will be sized and fitted correctly, free of charge.

SEIKO, therefore, recommends that you do not purchase a SEIKO watch or clock through any website, unless it is an authorised SEIKO dealer with the same emblem "SEIKO AUTHORISED DEALER SITE" as appears on this site''s home page, and it has its own retail premises that you can visit. Some non-authorised sites sell counterfeit or second-hand watches, or watches that have been tampered with, and are, therefore, not eligible for care under the SEIKO warranty. Others do not offer the original SEIKO international warranty, nor do they offer any after-sales service of any kind.

SEIKO takes great care to ensure that our SEIKO authorised dealers offer you the very best products and service. Please take advantage of the peace-of-mind that only they can offer to SEIKO purchasers.

For more information or to check an authorised stockist contact info@seiko.com.au or phone 1300 300 776.

It is strongly advised that you have your battery changed by a qualified technician at an authorised service centre. The service centre will also pressure test the watch, to ensure that it remains water-resistant.

The guarantee period for SEIKO watches sold in Australia by an authorised retail outlet is three (3) years from the date of purchase. If the watch was purchased internationally at an authorised retail outlet, then the warranty period is one (1) year. The guarantee period for SEIKO clocks sold in Australia is three (3) years from the date of purchase.

All guarantees are limited and do contain certain exclusions. Please examine your guarantee closely.

The service agent for your state can adjust the watch strap for you. Alternatively, a SEIKO appointed dealer might be able to help with the strap adjustment. Call SEIKO Service on 1300 300 776 for more information.

A guarantee booklet comes with the watch. If you do not have one, please contact the retailer from whom you purchased the watch. As a guarantee booklet cannot be re-issued, please take care not to mislay it during the guarantee period.

However, we will also accept a proof purchase from an authorised retail outlet to perform under guarantee repairs.

Shocks: Your watch is a precision measuring instrument. Treat it carefully, and it will serve you well. Avoid undue shocks (such as dropping on hard surfaces). The normal shocks caused by sports like tennis or golf present no threat, but "Twin Seiko" (extra-high precision) watches should not be worn while participating in such sports.

Perspiration: You should aim to protect your watch from heavy perspiration. Please remember to wipe it dry as soon as conveniently possible.

Temperature Extremes: Quartz watches are much less affected by extremes of temperature than mechanical watches, and are designed to keep good time if worn on the wrist for eight hours a day with ambient temperatures between -10°C and +35°C. If removed completely from the wrist, your watch may lose time during the winter, but will return to normal accuracy as soon as you start wearing it again.

If your watch is stored at temperatures outside the normal range (as low as -10°C or as high as +60°C) the electronic components may cease to function normally.

The response time of liquid crystals used in the displays on digital watches at temperatures below freezing is slow, and they tend to look very dark at high temperatures, but normal performance returns at normal temperatures.

Battery life can be significantly reduced at high temperatures (above 40°C), and battery fluid may even leak out.

Chemicals: Chemical substances, gases, mercury, etc., may change the color of cases, bracelets and straps. Mercury (for instance, from a broken thermometer) can cause particularly unsightly grey discoloration of gold plating.

SEIKO Australia provides a service network around Australia. Please call SEIKO Service on 1300 363 575 for the service agent in your state. If you are taking or sending your timepiece to a service centre/agent please:
a.) Include a small note outlining the problem or symptoms you are having with the watch or clock.
b.) Include your original guarantee or proof of purchase if the timepiece is still within the warranty period.
c.) If mailing, please ensure that your name and address are shown both on the outside of the package as a return address and on the correspondence inside describing the problem. Also, keep a record of the case number (hyphenated) and the serial number from the back of your watch for reference.
d.) Always send the timepiece using registered mail to protect yourself in case of a loss in transit and to make tracing possible if necessary.
e.) Package the timepiece well in bubble wrap to protect it in transit.

SEIKO quartz watches are designed to provide a lifetime of accurate and reliable service. However, every three to five years, or when you replace the battery, it is recommended that you visit a SEIKO service agent to have your watch serviced. They will inspect your watch for any worn parts that may need replacement, check whether it needs lubrication, and whether perspiration or water, dust, etc., have entered the watch.

Please note that Kinetic and digital watches should also be regularly checked, for the effects of perspiration, dust, etc., and may need to be taken apart and cleaned.

SEIKO Australia provides a service network around Australia. Please take or send your timepiece to the service agent for your state.

NEW SOUTH WALES REPAIRERS OF SEIKO
Seiko Australia Pty Ltd
89 Epping Road
NORTH RYDE NSW 2113

Mailing Address:
PO BOX 314,
NORTH RYDE, NSW, 1670
Tel. (02) 9805 4666
Fax (02) 9887 3736
Email: service@seiko.com.au
Open: Mon-Fri. 8.30-5:00pm

VICTORIA REPAIRERS OF SEIKO SEIKO
Australia Pty Limited Service Centre Address :
Suite 7, Building 1 1st Floor, 574
Plummer Street Port Melbourne, Victoria 3207.
Phone : (03) 9644 5555
Fax : (03) 9645 6979
Email : service@seiko.com.au
Opening hours : Mon-Fri. 8.30am-1pm then 2pm-5:00pm
Or service agents:

QUEENSLAND REPAIRERS OF SEIKO
R W Harrold Shop 3a Ground Floor
Sherwood House 39 Sherwood Road
TOOWONG QLD 4066
Tel. (07) 3876 7133
Fax (07) 3876 7414
Email: rharrold@bigpond.net.au
Open: Mon-Fri. 8.30am-4.30pm Sat. 9:00am-12:00pm

SOUTH AUSTRALIA REPAIRERS OF SEIKO
About Time Watch Repairs 3rd Floor IOOF Building 47 Gawler Place
ADELAIDE SA 5000
Tel. (08) 8212 8110
Fax (08) 8212 8112
Email: abouttimewatchrepairs@hotmail.com
Open: Mon-Fri. 8.30am-5:00pm

WESTERN AUSTRALIA REPAIRERS OF SEIKO
Neville Cox Watchmaker PO Box 1749
Canning Vale DC WA 6970
Tel. & Fax (08) 9493 6363
Mob: 0419 943 176
Email: nevcox777@bigpond.com
Open: Mon-Fri 9:00am to 5:00pm

NEW ZEALAND REPAIRERS OF SEIKO SEIKO 
Australia Pty. Ltd. 226a Bush Road,
Albany North Shore, Auckland, 0632
Tel. +64 9 415 5668
Fax. +64 9 415 5662
Email: service@seiko.co.nz
Open: Mon-Fri 8.30am-4.30pm

PAPUA NEW GUINEA REPAIRERS OF SEIKO
Chin Hoi Meen PO Box 1106
Boroko National Capital District
PORT MORESBY
Tel: (675) 325 6644
Fax: (675) 325 0134
Email: henry@chm.com.pg

FIJI REPAIRERS OF SEIKO
Stinson Pearce 36 Freeston Road
Walu Bay SUVA, FIJI
Tel: (679) 330 2366
Fax: (679) 330 3850
Email: service@motibhaisuva.com.fj

Metal bracelets should be washed carefully in water. If really dirty, use a soft toothbrush with soap and water to brush away the dirt. Finally, rinse with water and dry carefully with a soft cloth. If your watch is not water resistant, be careful not to get water on the case. Cases should be wiped gently with a slightly moistened soft cloth and then dried carefully.

Leather straps should be slightly loosened in the summer, when they may absorb perspiration. A tight strap not only prevents the passage of air over the strap undersurface but can also cause a perspiration rash on the wrist.

If the strap ever becomes wet with perspiration, wipe it dry with a soft cloth.

When you take off your watch, leave it in a well-ventilated spot. Never put it in a sealed container when it is still damp with perspiration.

Avoid leaving your watch in direct sunlight. The strap color may fade.

If you request a quote, one will be given. If your timepiece is out of warranty, and the warranty details have been sent, you will receive a written estimate outlining all repair costs. You can reply to the estimate by returning the postcard or calling the appropriate service centre. If you give instructions in your letter that no estimate is necessary, no estimate will be given and the repair will be initiated.

Watch accuracy depends on the movement used in the watch, as to whether it is quartz battery or automatic mechanical operated. Please refer to the information in your instruction booklet. If the accuracy of your watch is outside the standard range, we recommend you contact the service network to have the accuracy adjusted.