FAQs

Welcome to Support Services. In order to help serve you better, we have assembled the most common questions and answers we are asked by customers. If you still have questions, you are welcome to contact the Seiko Authorized Customer Service Centers near you and we will be happy to assist you. You may also use the Seiko world map to find the Seiko Service Centers nearest you and contact them directly.

The diamonds used in SEIKO Timepieces have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. Seiko Watch Corporation hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.

SEIKO believes that the best way for you to select and purchase a SEIKO watch or clock is at one of our authorised retail stores. Only in these stores can you be sure to find the latest SEIKO collection, and be sure that your new watch bracelet will be sized and fitted correctly, free of charge.

SEIKO, therefore, recommends that you do not purchase a SEIKO watch or clock through any website, unless it is an authorised SEIKO dealer with the same emblem "SEIKO AUTHORISED DEALER SITE" as appears on this site''s home page, and it has its own retail premises that you can visit. Some non-authorised sites sell counterfeit or second-hand watches, or watches that have been tampered with, and are, therefore, not eligible for care under the SEIKO warranty. Others do not offer the original SEIKO international warranty, nor do they offer any after-sales service of any kind.

SEIKO takes great care to ensure that our SEIKO authorised dealers offer you the very best products and service. Please take advantage of the peace-of-mind that only they can offer to SEIKO purchasers.

For more information or to check an authorised stockist contact info@seiko.com.au or phone 1300 300 776.

The guarantee period for SEIKO watches sold in Australia by an authorised retail outlet is three (3) years from the date of purchase. If the watch was purchased internationally at an authorised retail outlet, then the warranty period is one (1) year. The guarantee period for SEIKO clocks sold in Australia is three (3) years from the date of purchase.

All guarantees are limited and do contain certain exclusions. Please examine your guarantee closely.

A guarantee booklet comes with the watch. If you do not have one, please contact the retailer from whom you purchased the watch. As a guarantee booklet cannot be re-issued, please take care not to mislay it during the guarantee period.

However, we will also accept a proof purchase from an authorised retail outlet to perform under guarantee repairs.

SEIKO Australia provides a service network around Australia. Please call SEIKO Service on 1300 363 575 for the service agent in your state. If you are taking or sending your timepiece to a service centre/agent please:
a.) Include a small note outlining the problem or symptoms you are having with the watch or clock.
b.) Include your original guarantee or proof of purchase if the timepiece is still within the warranty period.
c.) If mailing, please ensure that your name and address are shown both on the outside of the package as a return address and on the correspondence inside describing the problem. Also, keep a record of the case number (hyphenated) and the serial number from the back of your watch for reference.
d.) Always send the timepiece using registered mail to protect yourself in case of a loss in transit and to make tracing possible if necessary.
e.) Package the timepiece well in bubble wrap to protect it in transit.

SEIKO Australia provides a service network around Australia. Please take or send your timepiece to the service agent for your state.

NEW SOUTH WALES REPAIRERS OF SEIKO
Seiko Australia Pty Ltd
89 Epping Road
NORTH RYDE NSW 2113
Mailing Address:
PO BOX 314,
NORTH RYDE, NSW, 1670
Tel. (02) 9805 4666
Fax (02) 9887 3736
Email: service@seiko.com.au
Open: Mon-Fri. 8.30-5:00pm

VICTORIA REPAIRERS OF SEIKO
SEIKO Australia Pty Limited
Service Centre
Address : Suite 7, Building 1
1st Floor, 574 Plummer Street
Port Melbourne, Victoria 3207.
Phone : (03) 9644 5555
Fax : (03) 9645 6979
Email : service@seiko.com.au
Opening hours : Mon-Fri. 8.30am-1pm then 2pm-5:00pm


Or service agents:

QUEENSLAND REPAIRERS OF SEIKO
R W Harrold
Shop 3a Ground Floor
Sherwood House
39 Sherwood Road
TOOWONG QLD 4066
Tel. (07) 3876 7133
Fax (07) 3876 7414
Email: rharrold@bigpond.net.au
Open: Mon-Fri. 8.30am-4.30pm
Sat. 9:00am-12:00pm

SOUTH AUSTRALIA REPAIRERS OF SEIKO
About Time Watch Repairs
3rd Floor IOOF Building
47 Gawler Place
ADELAIDE SA 5000
Tel. (08) 8212 8110
Fax (08) 8212 8112
Email: abouttimewatchrepairs@hotmail.com
Open: Mon-Fri. 8.30am-5:00pm

WESTERN AUSTRALIA REPAIRERS OF SEIKO
Neville Cox Watchmaker
PO Box 1749
Canning Vale DC WA 6970
Tel. & Fax (08) 9493 6363
Mob: 0419 943 176
Email: nevcox777@bigpond.com
Open: Mon-Fri 9:00am to 5:00pm

NEW ZEALAND REPAIRERS OF SEIKO
SEIKO Australia Pty. Ltd.
226a Bush Road, Albany
North Shore, Auckland, 0632
Tel. +64 9 415 5668
Fax. +64 9 415 5662
Email:
Open: Mon-Fri 8.30am-4.30pm

PAPUA NEW GUINEA REPAIRERS OF SEIKO
Chin Hoi Meen
PO Box 1106
Boroko
National Capital District
PORT MORESBY
Tel: (675) 325 6644
Fax: (675) 325 0134
Email: henry@chm.com.pg

FIJI REPAIRERS OF SEIKO
Stinson Pearce
36 Freeston Road
Walu Bay
SUVA, FIJI
Tel: (679) 330 2366
Fax: (679) 330 3850
Email: service@motibhaisuva.com.fj

If you request a quote, one will be given. If your timepiece is out of warranty, and the warranty details have been sent, you will receive a written estimate outlining all repair costs. You can reply to the estimate by returning the postcard or calling the appropriate service centre. If you give instructions in your letter that no estimate is necessary, no estimate will be given and the repair will be initiated.

A repair completed by a SEIKO service centre has a repair warranty of SEIKO (12) months; Pulsar (6) months and Lorus (6) months. This warranty covers the parts used and labour expended in the repair. It excludes any other faults that may occur, including accidental damage or use other than normal, fair wear and tear.

The best way to identify a watch is to look on the caseback at the back of the watch. The calibre number is the first four alphanumeric numbers e.g. V732. The case number is the next four numbers e.g. 5A30.

No. Securely package your watch or clock in bubble wrap if sending it in. Gift boxes should NOT be used when sending in watches for repair.

Yes. We accept Visa, MasterCard, and Bankcards.

Any SEIKO service centre or agent can change the battery. In addition, an authorised SEIKO dealer may also replace the battery.

It is strongly advised that you have your battery changed by a qualified technician at an authorised service centre. The service centre will also pressure test the watch, to ensure that it remains water-resistant.

The service agent for your state can adjust the watch strap for you. Alternatively, a SEIKO appointed dealer might be able to help with the strap adjustment. Call SEIKO Service on 1300 300 776 for more information.

• Avoid shocks. Your watch is a precision measuring instrument. Avoid undue shocks (such as dropping it on hard surfaces). The normal shocks caused by sports like tennis or golf will not harm the watch.
• Protect it from perspiration. Try to protect your watch from heavy perspiration. Please remember to wipe it dry as soon as conveniently possible.
• Temperature extremes. Mechanical watches are more affected by extremes of temperate than quartz watches. Mechanical watches are designed to keep good time if worn on the wrist actively for eight hours a day with ambient temperatures between -10°C and +35°C.
• If your watch is stored at temperatures outside the normal range (as low as -10°C or as high as +60°C) the electronic components may cease to function normally.
The response time of liquid crystals used in the displays on digital watches at temperatures below freezing is slow, and they tend to look very dark at high temperatures, but normal performance returns at average temperatures.
Battery life can be significantly reduced at high temperatures (above 40°C), and battery fluid may leak out.
• Avoid Chemical substances. Chemical gases, mercury, etc. may change the colour of cases, bracelets and straps.

SEIKO quartz watches are designed to provide a lifetime of accurate and reliable service. However, every three to five years, or when you replace the battery, it is recommended that you visit a SEIKO service agent to have your watch serviced. They will inspect your watch for any worn parts that may need replacement, check whether it needs lubrication, and whether perspiration or water, dust, etc., have entered the watch.

Please note that Kinetic and digital watches should also be regularly checked, for the effects of perspiration, dust, etc., and may need to be taken apart and cleaned.

Metal bracelets should be washed carefully in water. If really dirty, use a soft toothbrush with soap and water to brush away the dirt. Then, rinse with water and dry carefully with a soft cloth. If your watch is not water resistant, be careful not to get water on the case. Cases should be wiped gently with a slightly moistened soft cloth and then dried carefully.

Leather straps should be slightly loosened in the summer, as they may absorb perspiration. A tight strap prevents the passage of air between the strap and the wrist, which can cause a perspiration rash.

If the strap ever becomes wet with perspiration, wipe it dry with a soft cloth.
When you take off your watch, leave it in a well-ventilated spot. Do not put it in a sealed container when it is still damp with perspiration.

Avoid leaving your watch in direct sunlight, as this may cause the strap colour to fade.

Watch accuracy depends on the movement used in the watch, as to whether it is quartz battery or automatic mechanical operated. Please refer to the information in your instruction booklet. If the accuracy of your watch is outside the standard range, we recommend you contact the service network to have the accuracy adjusted.

It doesn't usually affect digital quartz watches, but it can affect analogue watches, which uses a tiny electric motor to turn the hands. Powerful magnetism can affect the performance of this motor.

Magnetic fields may cause analogue watches to gain time, lose time, or stop. They will usually return to normal time-keeping as soon as they leave the source of magnetism. But you may need to reset your watch.

Avoid putting your watch near medical equipment, headphones, loudspeakers, or refrigerator door magnets. Electric mixers, blenders and a wide range of other electrical equipment may also have strong enough magnetic fields to affect timekeeping accuracy.

You should have received an instruction booklet when you purchased the watch. However, if you do not have one, instruction booklets can be downloaded from our SEIKO website.

Send an email to service@seiko.com.au. We are generally able to answer your question within three to five business days. Alternately, depending on your inquiry please contact SEIKO Service on 1300 300 776.

Complete bands and bracelets only can be obtained by calling SEIKO Service.